Theme Park Reservationist
Starting pay $8.00/hr or $0.147 per ACD minute (whichever is greater) ACD is the amount of time a servicing agent is actively speaking with a customer during a call. This is a 1099 contract job each contract is to last 3 months at a time, they are renewable. This job is virtual.
D Parks and Resorts is one of the world’s leading providers of family travel and leisure experiences, giving millions of guests each year the chance to spend time with their families and friends, making memories that last a lifetime.
What to Expect
• D Resorts Reservations calls from D World Guests or Cast Members that wish to make reservations for Lodging, Dining Plans, Tickets, Air, Packages, or asking general questions those areas. • agents will service the Program by providing high-level customer service to existing and new WDW Guests while matching their wishes and desires with relevant D World products and services.
Phase I 9/30//2019 – 11/12/2019 This phase provides you with: An overview of tools, knowledge, resources and practice call-time necessary to use client systems and provide quality service to client customers. This course is: • A combination of self-paced and instructor lead • 4 hours per day of instructor-led sessions • Self-paced modules and assessments daily
Phase II Certification SOW 11/13/2019 – 12/15/2019 This phase provides you with: An opportunity to apply what you’ve learned in Phase I to live calls, while earning revenue!
Monday – Friday
9:00 AM – 1:00 PM EST
6:00 PM – 10:00 PM EST
Hours of Operations
365 Days a Year 7 AM – 11 PM ET
Agents are required to work 15 hours a week, (5 hours) required on Saturday and Sunday, or any day 6pm – 11pm ET
POTS (Plain Old Telephone) line – a hard-wired, analog phone line (not digital) – is required to service. • Smartphone or tablet that can download an app for a security token • VOIP headset required for class and for servicing – A wired headset (wireless NOT allowed) • Windows 7 or 10 • The operating system must be in English.