Customer Service English & Bi-lingual Spanish

Job Description

Starting pay $9.00/hr can make up to $13.00/hr. This is a remote position, quiet home office required, computer and internet. This is a 1099 contract position. Contracts are 3 months time lengths and are renewable every 3 months. The agents self-schedule their shifts 2 weeks in advance. 

24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client Service Type: Customer Service account representatives for assistance with items such as: – a vehicle that won’t start – flat tire(s) – keys locked inside a car – vehicle out of gas – vehicle in an accident • Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs • Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes. • Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives • Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services • Probe to identify the need of the customer based on vehicle inoperable situation • Identify the customer’s location using Google Maps and other client tools • Provide policy coverage details based on the specific client program • Secure a Service Provider to assist the customer, based on the parameters of the policy’s program • Provide status updates to customers calling after the initial request for assistance was processed Keys to Success: • This is a best-fit Opportunity a call center wanting to service from 8:00 AM-Noon EST and/or 4:00 PM -8:00 PM EST as 50% of hours offered fall in these drive time windows • A working knowledge of google maps and other mapping resources.

Certification Times

Phase I 08/26/2019 – 09/23/2019 This course provides you with: Course registrants will learn about the client, how to successfully map and locate customers and how to navigate the system. This course is: • IN-DEPTH: Requires strong attention to detail, lengthy periods of intense concentration, and a great deal of learner involvement and class participation • Phase 1 is 24 days • 4 hours of instructor-led classroom • 2 hours of Self-paced work

Phase II Earn while you learn! 9/24//2019 – 9/30/2019 This course is: 1 day – 9/24 • 2 hours per day live call taking in class • 1 hour learner feedback 1 day – 9/25 • 2 hours per day live call taking in class • 1 hour learner feedback 1 day – 9/26 • 30 minute CST Meeting • 2 hours per day live call taking in class • 30 minute learner feedback 1 day – 9/27 • 2 hours per day live call taking in class • 1 hour learner feedback 1 day –9/30 • 3 hours per day live call taking in class

Phase III Certification SOW 10/1/2019 – 11/15/2019 

 

Class Times Offered

Monday – Friday

8:00 AM -11:00 AM ET 

9:00 AM – 12:00 PM ET

 6:00 PM -9:00 PM ET

Hours available

365 days a year 7 days a week 24 hours a day, The agent is required to work a minimum of 15 hours a week with 5 hours required on a Saturday or Sunday, or a combination of both *Subject to change based on client needs.

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