Patient Outreach Coordinator LPN
Required skills & experience:

Completion of an LPN Training program
Strong telephonic communication skills requesting confidential medical information
Experience in telemarketing and/or cold-calling individuals for purposes of promoting available services
Bi-lingual in English/Spanish a plus
MUST have phone triage experience!


What you need to know:

Great opportunity to join a healthcare company
Shift from 1030am-7pm EST
Local to Pembroke or Remote in the US
Will need to Travel to Pembroke, MA for training. Training lasts 4-6 weeks and is a combination of Remote and onsite training


Job Responsibilities

Encourages participants to enroll in free healthcare services offered to them by their employer
Informs and supports participants to seek the best clinical outcomes. They are not engaged in the practice of nursing or medicine
Works closely with the nurse team and/or other teams to determine the best method to satisfy participants need(s)
Prioritizes the most important service needed (coaching, information, emotional support)
Initiate outbound calls to potential participants by operating telephone equipment, automatic dialing systems, and other telecommunications technologies
Promotes ConsumerMedical services using scripting and talking points specific to customer needs
Identifies potential participants and maintains accurate outcome details within our database
Maintains operations by following policies and procedures; reporting needed changes back to management
Contributes to team effort by accomplishing related results as needed
Builds effective rapport with all callers
Identifies areas of potential impact during the enrollment process and communicates that to the appropriate resource
Provides web navigation and assistance in registering on the patient-facing web site


Desired Skills and Experience:

Completion of an LPN Training program
Strong telephonic communication skills requesting confidential medical information
Experience in telemarketing and/or cold-calling individuals for purposes of promoting available services
Must be able to multitask while providing excellent customer service to our participants
Strong organization skills and a detail-oriented approach to problem-solving
Proficient with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Experience working with a variety of digital/internet media and interest in exploring new information technology
Enthusiastic, must enjoy working independently and in a team environment
Must be comfortable with a fast-paced, evolving operation
Must be motivated for sales and able to handle rejection in a professional manner
Must have strong time management skills
Flexible and willing to perform other tasks as assigned
Ability to adapt to a fast-paced environment
Bi-lingual in English/Spanish a plus


 

Follow Us

Contact

985-235-7616(O)

(833)-395-9579 Toll-Free Line

Hr@thomastalentnetwork.com

           **** NEW OPPORTUNITIES****

***Quality Assurance Secret Shopper***

 

***Cable and internet provider***

***Sporting Goods Store***

***Home Improvement Store***

***Grocery Shopper Chat Support***

***Financial Support Agent***

 

©2018 by Thomas Talent Network. Proudly created with Wix.com