Inbound Sales and Customer Service (Temp-Permanent)
Starting pay $10.00 This is a remote position, quiet home office required, computer and internet. This is a 1099 contract position. Contracts are 3 months time lengths and are renewable every 3 months. The agents self-schedule their shifts 2 weeks in advance.
The HD is the world’s largest home improvement retailer with nearly 400,000 orange-blooded associates and more than 2,200 stores in the U.S., Canada, and Mexico. The typical store today averages 105,000 square feet of indoor retail space, interconnected with an eCommerce business that offers more than one million products for the DIY customer, professional contractors, and the industry’s largest installation business for the Do-It-For-Me customer.
This opportunity is a short-term opportunity to service the HD program during the very busy holiday season (through 12/31/19). Call centers providing service to this program will be offered SOWs through 12/31/19 ONLY. A VERY limited number of top-performing call centers may be offered SOWs to continue servicing the Home Depot program after 12/31/19.
Assisting customers with product questions
• Placing new orders
• Handling existing orders: returns/ replacements
• Provide store specific support
• Contacting vendors for shipping information Capabilities of Top Performing agents for this Program
• Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Provides knowledgeable, friendly and eloquent customer service
• Experience working with users to identify the best solution.
Phase I Instructor-Led (3 Hours per Day) This course provides an overview of tools, knowledge, resources and practice call-time necessary to use client systems and provide quality service to client customers. This phase is Inbound sales, customer service, and store support • 3 hours of instructor-led learning & additional self-paced work per day Failure to complete self-paced work will result in the agent failing certification
9/19/19-9/25/19 and 9/30
Phase II - Earn While You Learn! (3 Hours Per Day) Live calls (3 hours each day) during a portion of Instructor-Led learning. The agent will log in to classroom (Torch) for instruction and then take live calls for a portion of class time. This phase is Live call taking during certification and Blended delivery certification calls.
9/26/19 and 9/27/19
Class Times Offered
Monday – Friday
9:00 AM – 12:00 PM ET
12:00 PM – 3:00 PM ET
3:00 PM – 6:00 PM ET
6:00 PM – 9:00 PM ET
8:00 PM – 11:00 PM ET
Hours of operation
Sunday - Saturday
8:00 AM ET – 2:00 AM ET
Agents have to work a minimum of 15 hours a week with
(5 hours) required on a Sunday or Saturday or a combination of both. Holiday servicing requirements There will be holiday servicing requirements – including Black Friday and Cyber Monday.
Additional Client Program Technology Standards
• Smartphone Required for secondary code verification
• Sierra for Macs or higher (Boot Camp is not required, Macs supported natively)
• 64 GB total Hard Drive or higher
• USB VoIP Headset
• Dual monitors required