Sporting Goods-Customer Support/Outbound Contacts

Job Description

Starting pay $9.50 can make up to $11.00 plus incentives for meeting metrics. This is a remote position, quiet home office required, computer and internet. This is a 1099 contract position. Contracts are 3 months time lengths and are renewable every 3 months. The agents self-schedule their shifts 2 weeks in advance. 

What to Expect

• Efficiently guide conversations and apply sales techniques to convert calls into reservations

• Maintain a courteous and pleasant demeanor while speaking with external and internal customers • Strive to exceed sales targets – take appropriate steps to meet sales goals (based on bookings, revenue, etc.)

• Provide timely and accurate information reflecting a customer-oriented image for Enterprise

• Follow sales techniques to maximize reservations

• Handle multiple tasks (i.e., talking with customers while accessing information in a computer)

• Adapt to the needs of individual callers Capabilities of Top Performing Companies on This Program

• Patience, critical thinking, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

• Skill and efficiency in writing and verbal communication

• Knowledgeable, friendly and eloquent customer interaction

• Showcasing expert sales techniques and ability to overcome customer objection.

Course Duration

Phase I: Certification - Classroom 9/3/19 – 9/16/19 Phase I Certification Completion Criteria • Complete self-paced Modules with ≥85% on assigned dates • Successfully log into systems for call readiness • Pass final assessment with ≥85% Learn about the client, their policies, how to navigate systems and how to reserve a vehicle. Classroom Days 1 - 10 During this time, there will be 2 hours of instructor-led sessions per day, and 4 hours of self-paced work

 

Phase II: Live Call Taking – Earn while you learn! 9/17/19 – 9/23/19 Meet all service level and performance metric requirements • Complete 20 intervals (10 hours) of live call-taking • Must attend a minimum of 2 enhancement sessions with QA support resource.  Time to earn revenue! Classroom and Phone Days 11-14 Certification Call-Taking Opportunity for learners to apply all that was learned in Phase I and apply it to live calls while having a platform to debrief and ramp to proficiency. These days will also give the learner the opportunity to role-play through different scenarios with a subject matter expert.

Phase III: Live Call Taking Continues to Earn While You Learn! Dates: 9/24/19 – 10/3/19 Minimum 20 intervals (10 hours) of service during live call-taking. Attend a minimum of 2 support resource meetings (with a QA PF)

Class Times Offered

Monday- Friday

6:00 PM – 8:00 PM ET

Hours of operations

Sunday 9:00 AM - 3:30 PM ET

Monday 2:00 PM - 11:30 PM ET

Tuesday 2:00 PM - 11:30 PM ET

Wednesday 2:00 PM - 11:30 PM ET

Thursday 2:00 PM - 11:30 PM ET

Fridays 2:00 PM - 11:30 PM ET

Saturday 8:00 AM - 1:30 PM ET

Most Hours Available* Friday, Saturday and Sunday Agents are required to work a minimum of 15 hours a week with 4 hours required on Saturday and/or Sunday 2 intervals (1 hour) on Monday *Subject to change based on client needs.

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