WE ARE LOOKING FOR THE BEST OF THE BEST AGAIN!
Are you looking for a great opportunity to work from home providing EPIC customer support taking inbound calls? Are you a Customer Support Professional? Would you contract work at least 15 hours or more a week? Would you like the opportunity to earn up to $15.00 an hour or more from the comfort of your home?
This is a seasonal opportunity taking incoming pledge drive calls for PBS, NPR, Wounded Warrior, St Jude, ASPCA, and various other non-profit agencies. You will take calls from persons who have already decided to call in to make a donation. We are recruiting exceptional independent contractors to provide inbound customer support while working from home. Although this is a seasonal opportunity that can become long term!
Competitive wages
Flexible Scheduling
Online & Self-paced training
Course Enrollment Cost including Background Check.
Don't miss out on this opportunity! It is ongoing during Pledge drive months (August, Oct, Nov/Dec, March and June). If you do well on this pledge drive, you will be able to return for every drive and the $45.00 will not be assessed each time. There are several spots available for the upcoming drive on a first come first serve basis. If you are interested contact us today to secure your spot for the drive. Secure your seat by submitting your fee which includes your onboarding, background check, and certification for servicing.This is a 24/7 shift availability and you will choose your own hours. Competitive hours for availability are recommended 15 hours per week. There will be heavy call volume during these months so we are asking for commitment adherence to be a focal point.
Opportunity at Glance
As a Pledge Drive Customer Service Professional, you will provide the following tasks:
-
Read the script verbatim.
-
Assist callers with information about and making their donations to their chosen non-profit agency.
-
Provide outstanding customer service.
-
Enter customer and pledge information correctly.
Equipment at a Glance
-
Windows-based PC with anti-malware security
-
2 GB minimum RAM
-
CPU (Intel or AMD) 2 GHz processor (or equivalent)
-
Monitor resolution of 1280 x 720 (720p) or greater
-
Internet Explorer 10 or higher
-
Internet speed with a minimum bandwidth of 512k upload and 1.5 Mbps download (or greater).
-
USB headset with microphone
Company hours of operation (subject to change based on client needs):
-
The busiest Pledge Drives usually occur in January, March, June, August, October, November, and December.
-
24 hours a day, 7 days a week during pledge seasons.
Required Certification:
Background check & client certification course $50.00 (subject to change) lasting approximately 10 days. Certification is 100% online.
Service Revenue: $0.18- $0.32 per talk minute
**At this time this opportunity not available to residents of Delaware, Massachusetts, Louisiana, W Virginia, Wyoming, Vermont, California or S Dakota.