Accounting Software Company
Starting Pay $10.00/hr or $0.17/per productive minute. This is a 1099 contractor position, remote from home.
Inc. is an enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals. QB is an accounting software package developed and marketed by Intuit. QB products are geared mainly toward the self-employed, small and medium-sized businesses and offer PC based accounting applications as well as cloud-based versions that allows the user to accept business payments, manage and pay bills, and perform payroll functions. In September 2015, Intuit released QBs 2016, containing new features such as batch transaction, bill tracking, continuous feed label printer support, and batch delete/void transactions. In September 2016, Intuit released QB 2017 with several improvements like automated reports, smart search and improved viewing of report filters.
What to Expect
On a day-to-day basis, call center companies can expect to participate in the following activities:
•Interact with QB customers via phone, focusing on process-related questions, data entry, and navigation.
•Research, analyze and determine an appropriate course of action for QB customers.
•Be a positive representative for Intuit and the QB product; take a caring and empathetic approach to customer interactions. •Articulate how to use the QB product accurately and efficiently resolve customer inquiries on the first contact. This includes having a thorough understanding of Intuit’s suite of products and educating customers on those that best meet their needs.
•Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires. •Act as a technical resource when assisting customers to resolve problems with devices and equipment. Capabilities of Top Performing Call Centers for this Program
•Outstanding problem-solving skills
•Displays patience, empathy, an ability to manage stress, the ability to work under pressure
•Skilled and efficient in writing and verbal communication
•Provides knowledgeable, friendly and eloquent customer service
•Knowledge and experience with Intuit QB a plus.
Phase I 09/04/19 to 10/02/19 This phase provides an overview of tools, knowledge, resources and practice call-time necessary to use client systems and provide quality service to client customers. This course requires strong attention to detail, lengthy periods of intense concentration, and a great deal of learner involvement and class participation This course is • 21 days in length: Four hours of instructor-led content per day and up to two hours of self-paced content daily.
Phase II – Blended Apply Earn while you learn! 10/03/19 to 10/22/19 Earn While you learn Live call handling during designated class times of approximately 40 intervals (20 hours) of service per week including one of daily call calibration or debrief This phase is: • Opportunity for learners to apply all that was learned in Phase I on live calls, while earning revenue and continuing to participate in instructor-led session and self-paced content to expand understanding of client program.
Phase III Cert SOW Continues 10/23/19 to 11/30/19 This phase provides: An opportunity to apply what you’ve learned in Phase I & II to live calls in a supportive environment. *Minimum 30 intervals (15 hours of service weekly.
Class Times Offered
Monday – Friday 9:00 AM – 1:00 PM ET
2:00 PM – 6:00 PM ET
6:00 PM – 10:00 PM ET ***IMPORTANT*** Agents will need to complete a supplemental 8 hour upskill (scheduled in two 4 hour blocks) approximately 3 weeks after class ends.
Hours of Operations
Monday – Friday
9:00 AM ET – 8:00 PM EST
Special Servicing Requirements* 3 hours required on Mondays.